Last Updated: May 7, 2026
We collect: (a) information you provide directly, such as name, email, phone number, and vehicle details when registering or booking; (b) payment information processed by Stripe (we do not store full card numbers); (c) platform usage data, including booking history and preferences; (d) Contractor verification documents such as licenses and insurance.
We use your information to: facilitate service bookings; process payments securely; send confirmations, reminders, and status updates; improve platform functionality; fulfill legal obligations and prevent fraud; communicate with you about service changes or updates to this policy.
We share necessary information with assigned Contractors to fulfill service requests (name, service address, vehicle details). We work with Stripe for payment processing and Resend for email communications. We do not sell your personal data to third parties. We may disclose information when required by law.
We retain account data for as long as your account is active. Transaction records are kept for 7 years for tax and legal reasons. You may request deletion of your account and personal data at any time, subject to legal retention obligations.
You have the right to: access the personal data we hold about you; correct inaccurate information; request deletion of your data; object to or restrict certain uses of your data; receive your data in a portable format. To exercise these rights, contact us at support@dtailwash.com.
We use essential cookies for platform operation (session authentication, language preferences). We do not use third-party tracking cookies for advertising purposes. You may configure your browser to reject cookies, though some features may be affected.
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS) and at rest, role-based access controls, and regular security audits. However, no system is completely secure — use strong passwords and do not share them.
This service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected such information, contact us to have it promptly deleted.
We may update this privacy policy periodically. We will notify you of material changes via email or a prominent notice on the platform. The date of the most recent update will always appear at the top of this document.
If you have questions about this policy or how we handle your data, please contact us at support@dtailwash.com. We will respond within 30 business days.
Questions about your privacy? Contact us at support@dtailwash.com
Designed by OAC Digital Innovations